Sort by Category Sentiment

Operations, Reports

Sort category sentiment distribution by location.

Category sentiment was previously referred to as local sentiment.

Identify your top performers in category sentiment or volume of reviews/surveys.

What is category sentiment? Category sentiment is a more precise measure of customer satisfaction than 1-5 star rating. The algorithm breaks down the review content into categories that are scored separately (e.g., a customer gives a 4-star on a review that raves about the polite doctor but complains about parking). The algorithm scores 100 to sentiment in “Staff,” but -100 to sentiment in “Parking.”

To use the Sentiment Distribution by Location report module:

  1. From the Reports tab, click to edit an existing report, or click Create New.
  2. From the Report Builder, expand the Operations report module.
  3. Drag-and-drop the Sentiment Distribution By Location report module onto your report.
  4. Hover over the module, and click the Customize (gear) icon.
  5. Choose the customization options for the report, and click Apply.
  6. Click Save.