Dive deeper into any category included in the Sentiment by Category chart.
Drill down by time charts now include a category sentiment trend line.
Category sentiment scale updated to 0 to 100 for all Insights modules.
Compare the category sentiment trend in the current and previous time periods.
Monitor industry-specific topics related to the COVID epidemic.
Monitor critical topics related to the COVID epidemic.
Easily locate and analyze all reviews and surveys that mention Coronavirus
Take action on customer quotes by creating a ticket for follow-up.
Understand how your sentiment compares to the industry average.
Understand the definitions of each category in the Operations tab.
Consolidated grid lines make drill-down charts easier to read.
Focus on the insights you need with less scrolling.
Drill all the way to the full comment for richer analysis of customer feedback.
Drill into sentiment categories for richer analysis of customer feedback.
Operational Insights has improved performance and simplification with TXI removal.
Configure the range used within NPS and TXI color-coding.
Identify root causes of problems by drilling down into topics.
Sort local sentiment distribution by location.
Improve readability of category names.
Make your reports more concise and digestible.
You can now see insights on reviews that refer to women's health. (Healthcare customers only.)
Customize the Strengths and Weaknesses report module.
See how Competitive Reports look (localized tenants).
Measure performance against new "buckets" for Sales or Service.
Themes reflect what matters most to consumers who use financial services.
Access key insights faster.
Compare sentiment between any of your custom groups of locations (markets, cities, states, etc.).
Filter operational insight results by a particular survey.
Get more insights regarding the topics that impact your rating the most.
Expand the range of insights to include the voices of employees.
Export data from Operational Insights modules for additional processing.
Add Operational Insights modules to your reports.
Understand your customer sentiment with more precision.
Understand your strengths and weaknesses based on what your customers are saying in reviews and surveys.