PII Field Indication and Expiry

Surveys

Removal of PII information allows you to run time-bound service recovery surveys, such as a kiosk that collects customer email or phone number for follow-up, while remaining in compliance with your company’s data retention policies.

When designing a survey, mark a comment as PII to mask the text for users who don’t have access to Personally Identifiable Information.

Optionally expire PII data after a specified duration (within survey settings).