Operational Insights Drill-Down

Operations

Identify root causes of problems by drilling down into topics.

Explore category by location, time, or customer quotes for the Sentiment Map, Sentiment by Location, or Big Movers charts.

To drill-down into operations charts:

  1. Click the Operations > Insights (Beta) tab.
  2. Click inside the Sentiment Map, Sentiment by Location, or Big Movers charts.
  3. Click one of the drill-down options from the menu.

A new chart window opens to show the detail.