The Surveys 3.0 tab displays survey results from first-party surveys sent by your company.
All surveys you create on the Surveys 3.0 tab appear in the All Surveys view in either Card View or List View.
|Title||Visible within the platform|
|Options||Edit, Copy, Delete|
|Status||Design, Testing, Active, Closed|
|Rating||Average star rating from submissions.*|
|NPS||Average NPS score from submissions.*|
|Stats||Sent, Clicked, Completed|
|Results||View Summary, Scores, and Details from survey submissions.|
|Preview||View what the survey looks like.|
*A rating or NPS question must be identified in the Survey Review settings.
Click the Results icon to view Summary, Score (if applicable), and Detail results for the selected survey. Use the top line filters to limit the data shown.
The Summary tab of the results shows graphical representations for total results. Results are grouped by:
- Overall NPS Rating – Sortable by time or by location (All, Top 10, Bottom 10).
- Question – Graphs vary by question type.
- Survey Properties – Additional reportable metadata determined at the time of survey design.
Custom scores must be built into the survey during the design process.