• Support
  • Idea Portal
  • Betas
  • Training
  • Downloads
  • Release Notes
  • Knowledge Base
    • Admin
    • Dashboard
    • Reviews
    • Requests
    • Listings
    • Social
    • Surveys
    • Actions
    • Pages & Locators
    • Experience Insights
    • Reports
    • Reputation Score
    • Managed Services
    • Best Practices
  • Support
  • Idea Portal
  • Betas
  • Training
  • Downloads
  • Release Notes
  • Knowledge Base
    • Admin
    • Dashboard
    • Reviews
    • Requests
    • Listings
    • Social
    • Surveys
    • Actions
    • Pages & Locators
    • Experience Insights
    • Reports
    • Reputation Score
    • Managed Services
    • Best Practices
Popular Search: Update business hours, Reputation score, Credentials

Viewing Survey Results

Save as PDF     Watch Video in Fullscreen

The Surveys tab displays survey results from first-party surveys sent by your company.

All Surveys

All surveys you create on the Surveys tab appear in the All Surveys view in either Card View or List View.

Title Visible within the platform
Options Edit, Create Survey Link, Copy, Delete
Status Design, Testing, Active, Closed
Type Regular, Conversational, Kiosk
Rating Average star rating from submissions.*
NPS Average NPS score from submissions.*
Stats Sent, Started, Completed
Results View Summary, Scores, and Details from survey submissions.
Preview View what the survey looks like.

*A rating or NPS question must be identified in the Survey Review settings.

Stats

Stat Description
Sent Number of email and/or SMS requests sent from the designated template. Choose the template(s) to associate with each survey under the Request settings when designing a survey.
Started Number of times a survey is opened in a browser. This includes previewing a survey.
Completed Number of finished, submitted surveys.

Results

Click the Results icon to view Summary, Score (if applicable), and Detail results for the selected survey. Use the top line filters to limit the data shown.

Summary

The Summary tab of the results shows graphical representations for total results. Results are grouped by:

  • Overall NPS / Overall Rating – Sortable by time or by location (All, Top 10, Bottom 10). Toggle between NPS and Rating.
  • Question – Graphs vary by question type.
  • Survey Properties – Additional reportable metadata determined at the time of survey design.

Filter the Summary tab by clicking into charts in the questions section or by using the More Filters option at the top of the page to dive deeper into results and trends for specific answers.

Click Save View to save a copy of your filtered Summary tab for future reference in the Views dropdown.

Score

Custom scores must be built into the survey during the design process.

Details

View individual survey submissions and respond to customers.

Results Manager

The Survey Results Manager allows you to see all responses in a single view for analysis. You can filter survey data and save as a custom view for easy access. For example, you may want to filter responses that have NPS < 3 and Category = Parking.

To use Results Manager:

  1. From the Surveys menu, click Results Manager.
  2. From the Surveys drop-down, select the survey you want to manage. (You can select one at a time.)
  3. Click More Filters to filter results by survey question / value.
  4. Click Edit Columns to customize the on-screen data shown in the results.
  5. Click the ellipses to Download as CSV or Schedule the report for regular delivery.

You can also view Overall NPS/Rating, NPS/Rating Trend, Survey Health Metrics, and a Comment Snapshot across all your surveys in the Survey Dashboard.

Related Articles
  • Surveys Overview
  • Designing a Survey
  • Conversational Surveys
  • Using Simple Surveys
  • Review Booster
Surveys
  • Viewing Survey Results
  • Surveys Overview
  • Designing a Survey
  • Conversational Surveys
  • Using Simple Surveys
  • Review Booster
  • Responding to Surveys
  • Using Custom Scores
KB Categories
  • Actions
  • Admin
  • Best Practices
  • Dashboard
  • Experience Insights
  • Inbox
  • Listings
  • Managed Services
  • Pages and Locators
  • Reports
  • Reputation Score
  • Requests
  • Reviews
  • Social
  • Surveys
  • VM-Locators
  • VM-Pages
  • VM-Profiles
About Support

Our customer support experts are here to help you! Visit support.reputation.com to search FAQs and contact a representative.

Quick Links
  • What's New
  • Knowledge Base
  • Downloads
  • Training
  • Partners
Top Features
  • Dashboard
  • Reviews
  • Requests
  • Reputation Score
  • Reports
More Resources
  • Blog
  • Case Studies
  • White Papers
  • eBooks
  • Infographics
  • Privacy Policy
  • Terms of Use
  • © 2020 Reputation.com. All Rights Reserved.