Use the Actions dashboard to display tickets created from customer feedback and to take action on them.
The Actions Dashboard displays all tickets for all locations to which you have access.
|A – Topline Filters||Use the top line filters to adjust date range, review source, or other custom filter. These filters persist as you navigate to different screens in the platform.|
|B – Ticket Summary||View statistics about your team's progress in resolving tickets, given the top-line or side filters selected.
See Ticket Metrics for more information.
|C – Side Filters||Use the left side filters to narrow the list of tickets by Queue, Stage, Due Date, Tags, Sentiment, or Source (Review, Survey, Manual).
To change any of the filter options, see Configuring Tickets.
|D – Editable and Sortable Columns||Click to sort the ticket results by Source, Sentiment, Subject, Queue, Stage, Last Updated, and Due Date.
Edit columns to hide columns that do not apply to your workflow.
|E – Search Bar||Search for tickets that contain the keyword(s) in the Subject.|
|F – Ticket Actions||Select the checkbox next to one or more tickets to perform a bulk action. Actions include: Assign, Close, Export, Tag, Stage, Postpone.
See Working with Tickets for more information.