Simple surveys are review request templates that ask for first-party feedback, too.
Simple survey flows are available out of the box using the default request templates for “Star” or “Smiley” designs. (Additional “Star” and “Smiley” templates are also available to designate follow-up logic if necessary.) These templates do not allow for any customization to the survey and are designed for an easy, out-of-the-box feedback requests (first-party) with follow-up review requesting (third-party).
There are two flow options for each “Star” and “Smiley” surveys. The first question of the survey is embedded directly in the email message.
The recipient enters the flow specified by the template. Here’s an example of a two-step flow for a positive sentiment and for a negative sentiment:
At the end of the simple survey flow (regardless of template chosen), the consumer is presented with options to copy their survey feedback to a third-party review for posting publicly. You can choose which review site options are available within the request settings.
If Search Accelerator is enabled, consumers who choose Google as the request option will not be required to copy/paste their feedback into the form. Instead, the rating and comment are automatically captured from the survey and populated in the Google review box, which is posted directly to Google from the Reputation.com platform. Sending from our platform (as opposed to pushing the reviewer to Google’s system) improves the ability to attribute reviews to requests.