The most effective way to improve your online review presence is by actively requesting reviews from your customers.
There are several ways to request reviews:
|Quick Request||Send an email or SMS text message to one or more customers for a particular location. Messages use customizable templates and are invoked from within the platform.|
|Bulk Upload||Send an email or SMS text message multiple customers for one or more locations. Not an integration (manual file upload).|
|Custom Integration||Set up an automated integration with your CRM or external system, which uses real-time data via API (no file drop) or transactional data (file drop) via CSV over SFTP.|
|Mobile App||Send an SMS text message to one or more customers for a single location. Messages are customizable within the platform and are invoked by frontline employees from within the Reputation Live app (iOS | Android).|
|Kiosk||Available for specialized accounts. Contact your Customer Success Manager to discuss this feature.|
Requests include precautions to ensure compliance with laws and industry best practices, such as over-survey protection, SMS opt-in, and unsubscribe options. Review the following quick guides for information on compliance with particular regulations:
- Can SPAM Act
- General Data Protection Regulation (GDPR) ePrivacy
- Telephone Consumer Protection Act (TCPA)
- HIPAA Privacy
The leaderboard allows you to rank locations (1 = highest) to determine top performers in number of requests sent. A leaderboard is a great way to engage your team by providing ongoing incentive for generating reviews, e.g., Top Requester of the Month. You can also view statistics for number of resulting clicks, number of total reviews, and average star rating.
Metrics allow you to view aggregated metrics about the performance of review requests according to Received, Sent, Delivered, Opened, Clicked, and Click Through Ratio. In addition to the top line filters, you can apply secondary filters by Date Range, Mode (SMS, Email, Kiosk), and Groupings.
History provides a log of each request sent, including Mode, Location, Template Name, Requester, To Email, To Phone, Status, Sites (sent and clicked), and Sent Date.
Templates displays a list of templates to use in your request solicitations. You can edit non-system templates, create new templates, and configure follow-up logic that determines secondary emails to automatically send if no response is given within a selected number of days.