View trends for all third-party and first-party feedback in one place.
The Insights Solution may include two components:
The Operations > Explorer tab allows you to monitor and analyze business performance, identify customer review trends and patterns, and make informed operational improvements using a visual industry comparisons and “word cloud” representations of common review and survey phrases.
The size of each word indicates its frequency or importance, and the phrases are color coded according to the review sentiment. Click on the individual keyword or phrase to see the list of reviews where it was mentioned.