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Competitive Reports

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The platform’s competitive reporting options allow you to compare your performance against specific competitors and brands.

Based on your subscription package, the following reports are available:

Local Competition Leaderboard
Compare your locations against local competitors; rank by winners and laggards.
 
Competing Brands Dashboard
Compare your brand against competitive brands, regardless of location proximity.
 

Local Competition Leaderboard

Work with your CSM to set up this report, using the following questionnaire:

  1. How many competitor locations do you want to license?
  2. What competitive brands do you want Reputation.com to monitor for you? Reputation.com can help identify US competitors if you don’t have your own list.
  3. What mile radius do you want to set for competing locations? (Default is 25 miles.)
  4. If a competitor has multiple locations within the defined mile radius for your locations, do you want to monitor the closest to your locations or all of them?

Once the report is provisioned within the Reports tab (Reviews category), you can customize it according to popular preferences:

  • Sources – Rank based on cumulative leader for all review sites or particular sites (e.g., Google, Facebook, etc.).
  • Sort By – Rank based on best Reputation Score, Average Rating, or Total Review Count.
  • Group By – My Locations/Competitor Locations – Group your own locations (left) based on location, custom filter, or overall brand with indicators for how many locations are included in the brand rollup. Group competitor locations (right) based on individual locations or overall brand. You can also filter particular brands out of the report and limit the number of competitors shown.

Competing Brands Dashboard

Work with your CSM to set up this report.

Once the report is provisioned within the Reports tab (Reviews category), you can customize it according to popular preferences:

  • Sources – Rank based on cumulative leader for all review sites or particular sites (e.g., Google, Facebook, etc.).
  • Sort By – Rank based on best Reputation Score, Average Rating, Total Review Count.
  • Filter By – Competitor Brands – Filter particular brands out of the report.

Apartment Ratings is not an included source within Competitive Reports.

For Customer Success Manager reference only: After implementation, you can download competitor information in CSV format from the Locations tab within the Admin settings (Download > Competitors).
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