Drill-Down Link from Quotes to Full Review

Operations

Drill all the way to the full comment for richer analysis of customer feedback.

Within Operational Insights, you can now view the review or survey from the selected category within the quotes table.

To view drill-down data:

  1. From the Operations menu, click Insights.
  2. From the Sentiment Map, Sentiment by Location, or Big Movers section, click inside a category to dill down.
  3. Within the pop-up window, click on a chart element to reveal a Word Cloud and related comments.
  4. From within the Comments section of the quotes table, click to see the full review or survey quote from which the comment was selected.

View the full comment from the survey or review: