Customer Training

Learn about our customer training options

Get virtual training any time of the year.

Solution Courses Subscription

Train everyone at your company! Solution Courses are available with a training subscription. Once the related solution(s) are enabled for your account, find the certification courses within the Help Center. See below for how to access.

Reviews & Requests
This certification course provides provides training on enlisting customer advocates, and tracking and responding to reviews.
Business Listings
This certification course provides provides training on auditing and optimizing listings, so that you can start winning more customers.
Social Suite
This certification course provides training on managing all your social media activities, across all your locations.
This certification course provides training on collecting meaningful feedback to uncover new ways to improve service quality.
This certification course provides training on centralizing ticket management and automating workflows.
This certification course provides training on analyzing customer feedback at scale, using role-based dashboards, and managing Reputation Score.

Admin Training Package

The Admin Training Package is required for new customers (typically 1 registrant per account). The Admin track provides deeper mastery on all platform solutions and system administrative functions, such as user management. Admin Training includes:

PowerUp: Platform Essentials!
Explore every aspect of From Reviews to Insights and beyond, learn how your company can get ahead of the competition.
Admin: Platform Management
Go behind the scenes to understand administrative features for your account—from user management to notifications and more.
The Admin Package also includes:

  • Private sandbox environment for 60 days
  • Downloadable workbook loaded with best practices
  • Instructor-led, recorded videos
  • Live access to a trainer via chat
  • Digital certificate (LinkedIn badge)

Where do I access certification courses?

Access requires purchase of a subscription or Admin Package.
Contact your sales rep, or click here to get a quote.

1. Click the ? in the upper, right corner of the platform to open the Help Center.

2. Within the Help Center, click the link to open certification courses:


How can I showcase my certification?

You can obtain a Certification URL after passing the associated quiz to either print or share online:

To add your certification(s) to your LinkedIn profile (optional):

  1. From the upper, right corner of your LinkedIn profile, click the Add profile drop-down button.
  2. Click to add the Licenses & Certifications section.
  3. Scroll to that new section, and click Add (+).
  4. Enter the certification details.
    • Certification Name: Examples may include, PowerUp Certification | Customer Engagement Certification (Social) | Customer Experience Certification (Surveys) | Online Presence Certification (Listings) | Online Reputation Certification (Core)
    • Certification Authority:
    • Certification URL: Paste the URL you received after completing your assessment.
  5. Click Save.

Your certifications are listed in the Accomplishments section:

To share a post on your LinkedIn news feed (optional):

  1. From your LinkedIn’s home page, click Start a post.
  2. In the post window, paste a link to your certificate, provided by your instructor (Classroom / Webinar course) or after completion of the quiz (Anytime Learning course).The image will automatically populate in your post preview. You can delete the link text from the post text once the image is found (see below).
  3. Add a custom message for your post that you’d like to share. If you’re participating in an optional drawing, ensure that:
    • The post is visible to Anyone
    • You include the recommended hashtag (no spaces)
    • You tag (Start typing the @ symbol to apply the tag).

  4. Click Post.

Need Something Else?

We love working with customers to create a custom training experiences!

Our team of trainers can provide webinar events, on-site courses, in-platform notifications and tours, printable guides, and more to ensure your team’s success.

Contact your sales representative for more details.

See Custom Training Examples (right).

Yes, please contact me about a Solution Course Library subscription!

Yes, please contact me about a Solution Course Library subscription!