Customer Training

Learn about our customer training options

What Training is Available?

We have 2 types of online training courses: Standard and Advanced

    $ 0 (INCLUDED)
    • In-app practice exercises on your platform environment
    • Instructor-led, recorded videos
    • Course quiz with digital certificate (LinkedIn badge)
    • Unlimited users

    $ 299 /PER COURSE
    • Private sandbox environment for 60 days
    • Downloadable workbook loaded with best practices
    • Instructor-led, recorded videos
    • Live access to a trainer via chat
    • Digital certificate (LinkedIn badge)
    • Per registrant

Need Something Else?

We love working with customers to create a custom training experiences!

Our team of trainers can provide webinar events, on-site courses, in-platform notifications and tours, printable guides, and more to ensure your team’s success.

Contact your sales representative for more details.

See Custom Training Examples (right).


Standard Courses

Standard courses are available at no charge. Once the related solution(s) are enabled for your account, the certification courses are available within the Help Center under each user’s profile.

Reputation (Core)
45 min

Business Listings
45 min

Engagement (Social)
25 min

Experience (Surveys)
25 min

Workflow (Actions)
25 min

Advanced Courses

Advanced courses are available to purchase per registration to gain deeper master on all platform solutions. Inquire about our training bundle to add all courses to your contract for everyone at your company to access.

4 hours

Where do I access certification courses?

1. Click the ? in the upper, right corner of the platform to open the Help Center.

2. Within the Help Center, click the link to open certification courses:

Advanced courses require approval for sandbox access.


How can I showcase my certification?

You can obtain a Certification URL after passing the associated quiz to either print or share online:

To add your certification(s) to your LinkedIn profile (optional):

  1. From the upper, right corner of your LinkedIn profile, click the Add profile drop-down button.
  2. Click to add the Licenses & Certifications section.
  3. Scroll to that new section, and click Add (+).
  4. Enter the certification details.
    • Certification Name: Examples may include, PowerUp Certification | Customer Engagement Certification (Social) | Customer Experience Certification (Surveys) | Online Presence Certification (Listings) | Online Reputation Certification (Core)
    • Certification Authority:
    • Certification URL: Paste the URL you received after completing your assessment.
  5. Click Save.

Your certifications are listed in the Accomplishments section:

To share a post on your LinkedIn news feed (optional):

  1. From your LinkedIn’s home page, click Start a post.
  2. In the post window, paste a link to your certificate, provided by your instructor (Classroom / Webinar course) or after completion of the quiz (Anytime Learning course).The image will automatically populate in your post preview. You can delete the link text from the post text once the image is found (see below).
  3. Add a custom message for your post that you’d like to share. If you’re participating in an optional drawing, ensure that:
    • The post is visible to Anyone
    • You include the recommended hashtag (no spaces)
    • You tag (Start typing the @ symbol to apply the tag).

  4. Click Post.