This certification course provides training on the Actions components of the Reputation.com platform.
Recommended time to complete this course is 25 minutes. Your progress is saved as you go. If you can’t finish in one sitting, you can come back to it later.
After completing this course, you should be able to do the following:
|1||Describe the ticket life-cycle from creation to close.|
|2||Understand what a ticket SLA is and how time is tracked for a ticket. Explain how to postpone a due date or put a ticket on hold.|
|3||Discuss workflow configuration options, such as how to route tickets to different teams and enable notifications.|
|4||Summarize automation options for ticket creation.|
|5||Identify metrics to measure your team's performance in resolving tickets.|
Think you’ve mastered this course? Use the course quiz to assess your knowledge and join the certification club!
Quick notes about the quiz: