Requests

SMS click through ratio calculation updated for improved reliability.

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Request metrics and response rates are now available in the location leaderboard report.

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Customize requesting strategies by setting over-survey protection for each template.

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Share or restrict access to reports, surveys, dashboards and request templates across the organization.

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Use survey ratings to pre-populate TripAdvisor reviews.

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Survey request and completion metrics in the same report.

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Improve CTR by making your emails more interactive.

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Track which review sites were clicked at the end of a survey.

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Personalize the survey experience to increase completion rates.

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Apply role-based permissions to Reputation Manager mobile app users.

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