SMS click through ratio calculation updated for improved reliability.
Request metrics and response rates are now available in the location leaderboard report.
Customize requesting strategies by setting over-survey protection for each template.
Share or restrict access to reports, surveys, dashboards and request templates across the organization.
Use survey ratings to pre-populate TripAdvisor reviews.
Survey request and completion metrics in the same report.
Improve CTR by making your emails more interactive.
Track which review sites were clicked at the end of a survey.
Personalize the survey experience to increase completion rates.
Apply role-based permissions to Reputation Manager mobile app users.