New Social report showing top performing posts across Facebook, Instagram, and Twitter.
New Actions closing reasons chart available in Reports.
Category sentiment scale updated to 0 to 100 for all Insights modules.
Quickly identify workflow bottlenecks with simplified progress summary charts.
Drill down to view metrics for posts from specific campaigns.
New review response trend chart available in Reports.
Request metrics and response rates are now available in the location leaderboard report.
Summary emails are now available in the “My Notifications” tab.
Create an exact copy of an existing widget including its settings.
Download Cross-Survey reports in CSV format to interact with data tables