Operations

Category sentiment scale updated to 0 to 100 for all Insights modules.

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Compare the category sentiment trend in the current and previous time periods.

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Monitor industry-specific topics related to the COVID epidemic.

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Monitor critical topics related to the COVID epidemic.

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Easily locate and analyze all reviews and surveys that mention Coronavirus

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Take action on customer quotes by creating a ticket for follow-up.

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Understand how your sentiment compares to the industry average.

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Understand the definitions of each category in the Operations tab.

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Consolidated grid lines make drill-down charts easier to read.

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Focus on the insights you need with less scrolling.

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