Beta Tests

Welcome to the Reputation Beta Program page! If you’re new to this page, read our Beta Program FAQs to learn more about what the Beta Program is, how you can participate, and other important details.

At this point Beta participation is limited to current user of the US-instance of the Reputation platform. Beta participation is based on user opt-in into each Beta. With the opt-in for any of the Betas, you will be added for further communication on other Betas that you may be eligible for.

You must have the primary solution in your contract before participating in its related Betas!

Customer Contacts

Status: Active

Precursor: Admin access to your account; Messaging Inbox enabled

“Customer Contacts” enables you to manage all customer contact information on one place in the platform. This is well integrated with our Messaging Inbox today. Future plans will account for the integration with Social, Reviews, Surveys.

Add Insurance data to GMB

Status: Active

Precursor: Existing GMB pages; healthcare customer

This is the ability to manage GMB insurances (healthcare) directly in the Reputation platform. Insurances will be ingested using a CSV file. Insurances in the platform are published to Google daily.

GMB attribute updates at scale

Open to participation. Sign up to be added

Precursor: Existing GMB pages

Google is adding more attributes every day with which you can enrich your listing information such as has_wifi, wheelchair_accessible etc. Updating that information location by location isn’t very cost effective. Reputation allows you now to make these updates in bulk by selecting and editing multiple profiles.

This is the first bulk update feature – several more will follow including updating hours, updating categories, updating addresses.

Instagram DM as part of Messaging

Open to participation. Limit of 5 Beta participants. If interested sign up so we can check your eligibility.

Precursor: Participants must have already an Instagram page connected and OAuthed with the Reputation platform. Selected page for connection must have more than 10.000 page followers.

Connect your Instagram account and leverage the Messaging Inbox to receive and send Instagram direct messages directly from one centralized place.

Reputation will facilitate getting the selected Instagram page approved by Instagram. In parallel, Reputation will work with you to complete the Reputation platform enablement steps.

Social in Inbox

Open to participation. Sign up to be added

Precursor: Eligible Social Suite customers must already have Social media pages connected and OAuthed with the Reputation platform. Ideal participants are frequent users of the Live Streams – Reply view. This feature will greatly enhance their user experience.

Customers can track whether their incoming social posts and comments have been responded to in a single unified inbox to consolidate their response efforts and customer interactions.

Users will receive all incoming Facebook, Twitter, Instagram, and LinkedIn social posts, comments, and replies as individual conversations in the Inbox. Users can respond to each post, comment, or reply. Conversations can be assigned to users or roles, which will trigger email notifications to those assignees. The Inbox will track the engagement to ensure that each interaction is handled. Interaction handling reports are available by team member, location, and source.

Survey Results feed improvements

Sign up to be added to the interest list. (Planned for Q3 2021)

  • Easier Navigation and Discoverable features
  • Customizable layout and key scores
  • Improved synergies with Insights, Reviews, and Actions
Automatically create “tickets” and workflows to address business listings issues (fix source validations)

Sign up to be added to the interest list. (Planned for Q3 2021)

Precursor: Business Listings Management enabled and in use today

Automatically create actionable tickets that you can address within the platform to always be in the know on your business listings issues. Allows you to fix listing issues from one place without the back and forth and provides workflow capabilities to ensure listings are corrected promptly.

Location level module management

Sign up to be added to the interest list. (Planned for Q3 2021)

Precursor: Admin access to your account

Today, modules must be enabled at the tenant-level in order for locations to access the module. With this new feature, you will have the option to enable modules at location level instead of your entire account e.g. for Google survey search accelerator,  Managed Review Response.

Reputation Score X multi-location insights

Sign up to be added to the interest list. (Planned for Q3 2021)

  • Identify the most common reasons why your score changes across all your locations
  • Find out what are the initiatives across multiple locations that will drive up your company Reputation Score the most
  • Discover insights about why you are ahead or behind the industry benchmark
Reputation Score X targets

Sign up to be added to the interest list. (Planned for H2 2021)

  • Our system will recommend a reasonable Reputation Score target that is tailored to each location based on their current score and past growth
  • Location targets roll-up into average targets for custom groups of locations, and all roll-up into a company average target
  • Measure the Reputation Score against the targets for any location or custom groups of locations such as Division, Region, etc.
Saved views in Actions

Sign up to be added to the interest list. (Planned for H2 2021)

Precursor: Actions module enabled and in use today

If you are a users of the Actions solution you will be able to save a selection of filters as a view so you can navigate to the same view next time you visit the platform without having to reapply the filters. This is planned to be extended to other dashboards later on.

Easily switch between different types of feedback

Sign up to be added to the interest list. (Planned for H2 2021)

Precursor: Insights enabled and in use today

This infrastructure change will allow users that capture customer and employee feedback to easily switch between the different types when analyzing and reviewing the data.